Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: Egypt, Albania, Algeria, Andorra, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, China, Denmark, Ecuador, Estonia, Finland, France, Georgia, Gibraltar, Greece, Hong Kong, India Ireland, Iceland, Israel, Italy, Japan, Jordan, Canada, Qatar, Colombia, Croatia, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Morocco, Mexico, Monaco, Montenegro, New Zealand, Netherlands, Norway, Oman, Austria, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Sweden, Switzerland, Serbia, Singapore, Slovakia, Slovenia, Spain, South Africa, South Korea, Taiwan, Thailand, Czech Republic, Tunisia, Turkey, Ukraine, Hungary, Uruguay, Vatican City, Venezuela, United Arab Emirates, United States, United Kingdom, Vietnam, Belarus, Cyprus.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 4,80 € per order.

From a order value of 35,00 € onwards, we deliver shipments free of cost.

Deliveries to foreign countries:

We charge a flat shipping fee for international deliveries:

Egypt: 32,50 €
Albania: 10,50 €
Algeria: 32,50 €
Andorra: 10,50 €
Argentina: 34,50 €
Armenia: 29,50 €
Azerbaijan: 29,50 €
Australia: €
32.50 Bahrain: 29,50 €
Belgium: 9,50 €
Bosnia and Herzegovina: 12,50 €
Brazil: 34,50 €
Bulgaria: 10,50 €
China: 27.50 €
Denmark: 9,50 €
Ecuador: 34,50 €
Estonia: 10,50 €
Finland: 10,50 €
France: 10,50 €
Georgia: 29,50 €
Gibraltar: 10,50 €
Greece: 10,50 €
Hong Kong: 29.50 €
India: 29,50 €
Ireland: €
10.50 Iceland: 12,50 €
Israel: 29,50 €
Italy: 10,50 €
Japan: 27.50 €
Jordan: 29,50 €
Canada: 31,50 €
Qatar: 29,50 €
Colombia: €
34.50 Croatia: 10,50 €
Kuwait: 29,50 €
Latvia: 10,50 €
Liechtenstein: 9,50 €
Lithuania: 10,50 €
Luxembourg: 9,50 €
Malta: 9,50 €
Morocco: 32,50 €
Mexico: 31.50 €
Monaco: 9,50 €
Montenegro: 12,50 €
New Zealand: 34,50 €
Netherlands: 9,50 €
Norway: 12,50 €
Oman: 29,50 €
Austria: 9,50 €
Pakistan: 29,50 €
Panama: 32,50 €
Paraguay: 34,50 €
Peru: 34,50 €
Philippines: 29.50 €
Poland: 12,50 €
Portugal: 12,50 €
Romania: 12,50 €
Russian Federation: 21,00 €
Saudi Arabia: 29,50 €
Sweden: 10,50 €
Switzerland: 12,50 €
Serbia: 12,50 €
Singapore: 29,50 €
Slovakia: 9,50 €
Slovenia: 10,50 €
Spain: 10,50 €
South Africa: 32,50 €
South Korea: €
27.50 Taiwan: 29,50 €
Thailand: 29,50 €
Czech Republic: 9,50 €
Tunisia: €
32.50 Turkey: 22,50 €
Ukraine: 9,50 €
Hungary: 10.50 €
Uruguay: 34,50 €
Vatican City: 10,50 €
Venezuela: 34,50 €
United Arab Emirates: 29,50 €
United States: 31,50 €
United Kingdom: €
14.50 Vietnam: 29.50 €
Belarus: 12,50 €
Cyprus: 9,50 €

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 5 days, for deliveries abroad within 3 - 21 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

-  Prepayment via transfer
Payment via credit card
Payment via PayPal
Payment via Sofortüberweisung [immediate transfer]

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer
Payment via credit card
-  Payment via PayPal
Payment via Sofortüberweisung [immediate transfer]


Further details on payment

 

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

Our bank account:

Heidelberger Volksbank EG
Kurfürstenanlage 8
69115 Heidelberg
Konto: 853607
IBAN-Nr. DE32672900000000853607
BIC: GENO DE 61HD1


In case of questions, please contact us at the contact details mentioned in the Legal Notice.